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Privacy Policy

QNAP Spare Parts Store ( shop.qnap.com ) takes your privacy very seriously! We would like you to understand your online privacy rights and the ways we collect, use and protect your personal information. We provide you with "QNAP Spare Parts Store Privacy Policy" to show you how we protect your privacy and we'll put the clear and obvious link on QNAP Spare Parts Store for your easy access to this Privacy Policy.

Please read this privacy policy carefully. When visiting this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our website. If you have any questions or suggestions, you could send email to shop@qnap.com.

QNAP Spare Parts Store which is owned by QNAP Systems Inc. provides services to our business partners, distributors, integrators, customers. For more information, please go to www.qnap.com.


1. What This Privacy Policy Covers

This Privacy Policy only applies to QNAP Spare Parts Store. It shows how we collect, receive and use your personal information when using our services and how we deal with personal information shared with our business partners.


2. Policy of Information Collection and Use

QNAP Spare Parts Store collect your personal information based on "Computer-Processed Personal Data Protection Law of R.O.C". QNAP Spare Parts Store will collect personal information when you register an account, use products or services, browse, place an order, inquire online, subscribe to a newsletter, request online technical support, or participate in marketing and promotional offers.

QNAP Spare Parts Store may collect information. When you register, we will ask for information such as your name, email address, birth date, gender, ID number, phone number, occupation, industry, and personal interests, etc. Once you register on QNAP Spare Parts Store and login our services, we'll identify who you are. When you browse or inquire, QNAP Spare Parts Store will automatically record and keep information of server logs from your browser including cookie information, IP address, type of Internet browser, number of visits, time spent, page viewed, browsing and clicking records, service records, and other records created by servers. Those information mentioned above are for the following purposes: to customize the advertisements and content, fulfill your requests for some products and services, inform you of our special events and new products, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external customers.


3. Policy of Personal Information Sharing and Disclosure

Information regarding you (such as name, address and phone number), your order, or the products you purchase will not be given, sold, or exchanged to anyone or any organizations. After you register on QNAP Spare Parts Store as a member, we will use the personal information you provide only, within certain limitation in our services, to design services and activities, inform you of online and offline offers, products, services, and updates, customize your shopping processes, or share with our business partners ( such as our shipping partner, etc.) 

We also collect, arrange, or reserve the non-personal information which we collect and records automatically (i.e., not by registration), such as IP address, time spent, type of Internet browser, browsing and clicking records, interests, hobbies, or shopping behaviors, etc. to meet users' needs or hold marketing events but we only do general analysis of all online users, not of the individual. Moreover, we may also share the analyzed data with our worldwide affiliates, business partners, advertisement distributors, or sponsors.

In some circumstances below, your personal information may be disclosed to other people or companies in the normal scope of business:

  • with your prior consent
  • necessary to share your personal information before preparing and providing services or products which you need
  • to maintain and improve products, services for management or other purposes
  • to sign a contract with you
  • to obey the requests by laws or the competent governmental or judicial authorities.
  • situations involving violations of the "QNAP Terms of Use", or potential damages to QNAP website or related third party.

4. Policy of e-mail and Advertisement

We send you banner advertisements or e-mails indicated, "sent by QNAP Spare Parts Store" on behalf of your prior consent. If you do not want to receive such mailing from us, you can easily get ways, instructions, or functions of how to opt-out from the links or attached on the advertisements or e-mails.

5. Policy of Cookies

For more convenient or personal services and easier personalized interactions, QNAP Spare Parts Store will set cookies when you register or login and modify cookies when you logout. We use cookies for statistics of page views and analysis of bowering types to better understand page viewed and improve services. QNAP Spare Parts Store shall not use the cookies by any improper or malicious means.

A cookie is the kind of recognizable short data, which is sent to your browser from a website's server and stored in your computer's hard drive to distinguish preferences of users. If allowed by your Internet browser, every website could send cookies to your browser. However, for protecting your privacy, your Internet browser only allows the website to gather cookies which sent by the website itself.

QNAP Spare Parts Store may configure and get cookies from your computer.

(1) Your Choices of Cookies

You can configure your Internet browser to accept all cookies, block all cookies or to receive a warning when a cookie is set. If choosing to block all cookies, you may not use some personal servicessuch as personalized informationor engage some activities. Even if you won't accept cookies, you can use many services without any cookies involved.

 (2) How We Use Cookies QNAP Spare Parts Store uses cookies in certain ways as below to:

keep track of your preferences or behaviors while you are using QNAP Spare Parts Store. Ex: The language you choose to browse QNAP Spare Parts Store.

display the most appropriate advertising banners based on your interests and activity on our website.

estimate and report visitors' number and traffics.

conduct research to improve content and services.

(3) How QNAP Spare Parts Store Co-works With Third Parties about The Cookies they send 

   QNAP Spare Parts Store allows other companies that show advertisements on our pages to set and access cookies in your computer. These companies' use of their cookies is subject to their own privacy policies, not "QNAP Privacy Policy". QNAP Spare Parts Store is not responsible for the privacy policy of other websites.


6. The Ways to Collect and Use Information

(1) IP Address

QNAP Spare Parts Store automatically receives and records your IP address which your browser sent us on our server when you login our website. We will store your IP address in our user registration databases.

IP addresses may be used for various purposes, including to:

  • send the most appropriate banners based on geographic area or information derived from your IP address. Many IP addresses are commonly associated with Internet service providers, educational institutions, government organizations or major corporations. Collected information derived from IP addresses may also be reported to advertisers.
  • estimate the total number of visitors from specific countries or regions all over the world.
  • help to identify customers

(2) Information Storage

  • Account Information

QNAP Spare Parts Store After registered and became a member of QNAP Spare Parts Store, you can update your personal information by your ID and password, but not those personal information you provide in chat room or on BBS.

A temporary copy of your registration information is routinely backed-up to prevent from accidental loss of your information in case of a server breakdown or human error. QNAP Spare Parts Store keeps your account information active in our user registration databases in order to provide immediate access to your personal information each time you visit QNAP Spare Parts Store.

Any personal information that we have copied may keep in backup database for some period of time after your deletion request. Therefore, your personal information might possibly keep in our archived records for a while after your account has been deleted.

  • Log Files

QNAP Spare Parts Store's servers which send your web pages and advertising banners process and store an amount of information in so-called "log files" on a regular time schedule. These log files are used for analysis, research, auditing, and other purposes. Your information is stored in log files of some QNAP Spare Parts Store's active server, until the information is transferred to the backup database.


7. Confidentiality and Security

QNAP Spare Parts Store always do our best to protect your online privacy and personal information. We limit access to your personal information to our employees who, we reasonably believe, need to do necessary works.

For your confidentiality and security, we use ID and password to secure your personal information. If necessary, we use SSL (Secure Socket Layers) encryption to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy.

It is important for you to protect your id, password, or any personal information. Do not disclose your personal information (especially password) to anyone. When finished using our services, please do not forget to logout your account. If you share a computer, whether it's in a public or private setting, be sure to sign off and close your browsers when finished using a shared computer.


8. Modify and Terminate Your Personal Information and Account

You can modify your personal information and account setting and have the rights to opt-in or opt-out special promotion activities and new services at any time.You also can ask QNAP Spare Parts Store to terminate your account any time by contacting with our web master. We will delete your account information from our registration databases as soon as possible.


9. Children's Privacy Protection

QNAP Spare Parts Store will not collect personal information of children on purpose. If finding the personal information, which we collected, belongs to children, we'll delete it immediately. Without parents or guardians' approval, children are not allowed to use any services or do business transactions on QNAP Spare Parts Store.


10. Changes to this Privacy Policy

We may amend this Privacy Policy at any time if necessary. We will notify you of significant changes in the way we handle your personal information by placing an obvious notice on QNAP Spare Parts Store.

If you have any question about QNAP Privacy Policy, please contact with QNAP by email: shop@qnap.com  or by phone: +886-2-8698-2000